Privacy Policy
This privacy policy was last updated on 21 November 2018.
This privacy policy describes how Ziba Clinics Limited will use any personal information we collect about you. From time to time this privacy policy may be amended, therefore we encourage you to review it on a regular basis.
Personal Information
Personal Information is defined as any information relating to an identifiable person who can be directly or indirectly identified, in particular by reference to an identifier.
Controller of information
Ziba Clinics Liverpool is the 'controller' of personal information, meaning that we have the responsibility of deciding why and how personal data is processed.
How to contact us
Ziba Clinics Limited
4, Dovecote Courtyard, Stanley Grange,
Ormskirk Road,
Knowsley,
Liverpool L34 4AR
info@zibaclinics.co.uk
0151 214 3211
What Information do we collect?
Before disclosing any information to us about another person, you must first obtain that person's consent in regards to, both, disclosure and processing of their personal information–in accordance to the terms of this privacy policy.
If you are under 18 years old, personal information must be given or authorised by a parent/guardian.
We may collect, store and use the following kinds of personal information:
Using our Website
We use cookies and similar technologies on our website in order to run it and make improvements. Cookies are small text files that can give us information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, browser plug-in types and versions, operating system, referral source, length of visit, page views, page response times, download errors, page interaction information, website navigation though, to and from this website). Click here to see our Cookie Policy.
You can set your browser not to accept cookies and you can remove cookies from your browser. However, in some cases, some of our website features may not function as a result.
Signing up to our Offers/Services/News
When you sign up to receive our offers, services and news via our website, we ask you to supply basic information including name, email address and phone number. Each of the sign up fields for information are optional, so you can choose which information you provide to us.
Making an Enquiry
When you make an enquiry, either via our website, in person, by telephone or by post, we ask you to provide basic information that is necessary to identify you and deal with your request.
Becoming a Patient
When you become a patient, we may collect additional information from you that is necessary and appropriate for the service that you participate in. This information may include more sensitive data, such as, health-related information, for which we will request explicit consent.
Financial Information
If we process a finance package, on your behalf, in order for you to participate in one of our services, we request additional information from you and from credit reference agencies. This information is necessary to complete your application with third party finance providers.
When you make a payment to purchase one of our services, we request your preferred method of payment, bank or credit/debit card details so that we can process your payment.
Applying for a Job
If you apply for a job to work with us or enquire about a job, we may request additional personal information pertaining to your previous employment, experience and suitability for the role.
Working for Us
If you are successful in applying for a job with us, we request additional information from you in order to process payments and to fulfil legal obligations, such as tax, National Insurance and pension funds.
Any other information that you chose to give to us
We may collect any other information that you chose to provide to us.
How long do we retain information?
We retain personal information for as long as is necessary to provide the services to you and others and to comply with our legal obligations.
If you no longer want us to use your personal information or to provide you with our marketing or services, you can request that we erase your personal information.
Please note that if you request the erasure of your personal information we will retain information as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
Using our Website
The cookies on our site store information for different time periods, depending on the function of the cookie. The following list provides details:
Cookie Name
Crumb
squarespace-popup-overlay
squarespace-announcement-bar
ss_cid
ss_cvr
ss_cvisit
ss_cvt
ss_cpvisit
ss_cookieAllowed
Duration
Session
Persistent
Persistent
2 years
2 years
30 minutes
30 minutes
2 years
30 days
Purpose
Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.
Prevents promotional pop-up from displaying if a visitor dismisses it.
Prevents announcement bar from displaying if a visitor dismisses it.
Identifies unique visitors and tracks a visitor’s sessions on a site.
Identifies unique visitors and tracks a visitor’s sessions on a site.
Identifies unique visitors and tracks a visitor’s sessions on a site.
Identifies unique visitors and tracks a visitor’s sessions on a site.
Identifies unique visitors and tracks a visitor’s sessions on a site.
Remembers if a visitor agreed to place Analytics cookies on their browser if a site is restricting the placement of cookies
Signing up to our Offers/Services/News ANd Making an Enquiry
When you sign up to receiving our offers, services and news via our website or when you make an enquiry, we retain your information until you ask us to not to. You can do this by contacting us directly, as per our contact details at the top of this page, by 'unsubscribing' by email, or texting 'STOP' by text message.
Becoming a Patient and Working For us
When you become a patient or when you work for us, we retain your information according to BMA guidelines and to fulfil our legal obligations. This may be in relation to prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law.
Financial Information
When you make a payment or enter into a financial agreement with us for one of our services, we retain information for as long as necessary to complete the transaction or financial agreement and to comply with our legal and tax obligations. We do not retain any bank or card details.
Applying for a Job
When you apply for a job to work with us, we retain your information for 5 years, for our legitimate business interests, to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations and take other actions permitted or prescribed by law.
How we Process Personal Information
Using our Website
When you use our website, we process information gathered from cookies and similar technologies so that we can make improvements to our website and services. These allow us to see information about your computer, track visits to and use of this website. Click here to see our Cookie Policy.
You can set your browser not to accept cookies and you can remove cookies from your browser. However, in some cases, some of our website features may not function as a result.
Signing up to our Offers/Services/News ANd Making an Enquiry
When you sign up to receiving our offers, services and news or when you make an enquiry, we process the information that you give to us so that we can provide you with the information you requested and other relevant information including information about related services and offers provided by us and news relevant to us–as necessary to promote and market our services.
Becoming a Patient
When you become a patient, we may process the information that you give to us or we collect about you so that we can:
Provide you with the service that you have requested and purchased.
Provide reminders about appointments you have booked.
Inform you about other relevant services and offers, provided by us, or news about us.
Process transactions.
Record bookings, billing and accounting information.
Respond to feedback, complaints, enquiries and information requests.
Conduct research to improve our services.
Archive information to comply with legal obligations.
Applying for a Job
If you apply for a job to work with us or enquire about a job, we may process the information that you give to us or we collect about you so that we can:
Establish your suitability for the role.
Comply with legal obligations and regulations.
Conduct background checks and criminal record checks.
Establish job suitability for future employment opportunities, that you apply for or may be interested in.
Working for Us
If you become an employee, we may process the information that you give to us or we collect about you so that we can:
Fulfil the contract between us, as the employer, and you, as the employee.
Provide you with details of your employment and employment contract.
Process and record payments to you, National Insurance contributions, tax payments or payments to pension funds.
Respond to feedback, complaints, enquiries and information requests.
Conduct research to improve the running of our business.
Archive information to comply with legal obligations.
Who do we share information with?
Marketing
We don't share your information with any third parties for the purpose of marketing their products or services to you. If we decide to do this in the future we will first request your consent.
At your request, we may pass on your information to third parties offering similar services, when we're not able to fulfil the services, you require, ourselves.
Processors of information
From time to time, we may use third parties as 'processors' of information, to help us in the running of our business. These third parties may assist us in activities such as marketing, advertising, accounting, analytics and audits. In order for these third parties to work on our behalf, we may be required to disclose your personal information to them, as and when it is relevant to the services they provide to us.
Using our Website
We use third party cookies and similar technologies on our website for the purposes of advertising, marketing, measurement and analytics. This includes a Facebook pixel, which tracks users to our site, for the purposes of retargeting advertising campaigns.
Transferring Ownership and running of our business
In the event of a transfer of ownership or running of our business, we may transfer your personal information to the new owner/s or administrators of the business. We will inform clients of such an eventuality.
Regulatory and Legal Obligations
We may be required to disclose your personal information to third parties and governing bodies in order to be compliant with legal and regulatory obligation.
Financial Processing
When processing a transaction, application for finance or making a payment to you, we may send your details to financial institutions, and also use information from credit reference agencies and fraud prevention agencies.
International Data Transfers
From time to time, we may use third parties, situated outside the European Economic Area, as 'processors' of information, to help us in the running of our business. Your personal information may be transferred, processed or stored in countries which are not protected by data protection laws equivalent to the UK. If any of the above is undertaken, Ziba Clinics Limited will secure an agreement with the relevant parties in order to ensure that GDPR regulations are adhered to on our behalf.
What are your Rights?
The right to be informed
You have the right to be informed about our privacy policy, including what information we collect, retain and process. You also have the right to request information about whether we hold personal information about you, and, if so, what the information is and why we are holding/using it.
The right of access
You have the right to request access to your personal information. This enables you to see the personal information we hold about you and to check that we are processing it as set out in this policy.
The right to rectification
You have the right to request an update or correction of the information that we hold about you, so that information is complete and accurate.
The right to erasure
You have the right to request erasure of your personal information where there is no good reason for us to continue processing it.
Please note that if you request the erasure of your personal information we will retain information as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions prescribed or permitted by law.
The right to restrict processing
You have the right to restrict the processing of your information. This enables you to:
Request that we suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
Withdraw consent that you have given, for a specific purpose. For example, if you want to stop receiving marketing information, you have the right to withdraw your consent for that specific processing, at any time. Once we receive notification of your request, we will no longer process your information for that purpose, unless we have a legal obligation to do so.
The right to data portability
You have the right to request transfer of your personal information in an electronic and structured format to you or to another party. This enables you to take and transfer your data in an electronically useable format.
The right to object
You have the right to make a complaint to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/
If you want to exercise any of these rights you can:
Contact us (contact details at the top and bottom of this page)
Unsubscribe from email marketing, by clicking 'unsubscribe' on the email or by replying to it with 'Unsubscribe'.
Unsubscribe from text marketing, by texting 'STOP' as a reply to the text itself.
You will not have to pay a fee to access your personal information or to exercise any of the rights.
We may need to request information from you to help us confirm your identity and ensure your right to access the information. This is so that we can ensure that personal information is not disclosed to any person who has no right to receive it.